{"@context":"https://schema.org","@type":"NewsArticle","contentId":"0000019a-cc02-dc99-a5db-ee0248b60000","url":"https://www.aboutamazon.com/news/retail/amazon-one-medical-review","headline":"Amazon One Medical review: How accessible primary care supported my cancer journey","description":"I felt supported and cared for throughout my entire cancer diagnosis and recover at One Medical.","datePublished":"2025-12-10T16:00:02.034Z","dateModified":"2026-01-20T18:27:34.888Z","author":[{"@type":"Person","name":"Leslie Meyers, Amazon One Medical patient"}],"image":{"@type":"ImageObject","url":"https://assets.aboutamazon.com/dims4/default/d70138d/2147483647/strip/true/crop/1688x1125+62+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F86%2Fe8%2F13867bff4cbb82d3264c5dd6432c%2Fabout-amazon-hero-aa-hero001-amazon-onemedical-20251120-mcgarvey-onemedical-0113-copy-8192x5464.jpg","width":"300","height":"200"},"articleBody":"![Woman in medical exam room wearing tan cardigan and glasses](https://assets.aboutamazon.com/dims4/default/d70138d/2147483647/strip/true/crop/1688x1125+62+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F86%2Fe8%2F13867bff4cbb82d3264c5dd6432c%2Fabout-amazon-hero-aa-hero001-amazon-onemedical-20251120-mcgarvey-onemedical-0113-copy-8192x5464.jpg)\n\n# Amazon One Medical review: How accessible primary care supported my cancer journey\n\n*From diagnosis to post-surgery treatment, One Medical worked with me through some of the toughest experiences of my life.*\n\n---\n\n## Key takeaways\n\n- You can book same and next-day One Medical appointments and get prescriptions quickly.\n- One Medical providers help coordinate care with specialists throughout any health journey.\n- Members receive 24/7 access to virtual care through the One Medical app.\n\n---\n\nWhen I switched to [One Medical](https://www.aboutamazon.com/news/tag/one-medical) in 2023, I was just looking for convenient health care. What I found was a support system that treated me like family.\n\nMy experience was positive from the start when I met my provider, [Jeremy Jones, PA-C](https://www.onemedical.com/providers/jeremy-jones/). In my first visit, he thoroughly reviewed my medical history and quickly identified that I was behind on multiple tests and recommended screenings for someone my age—57 years old at the time—and advised a few follow-ups.\n\n![Three images: At a One Medical office reception with patient approaching counter, one with someone on a computer and talking to a clinician on the phone, and another with someone taking a prescription bottle out of an Amazon box.](https://assets.aboutamazon.com/dims4/default/d7ac561/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Fa1%2Fc7%2F7468a5704a5d812bb0bbbff6ae3d%2Fabout-amazon-hero-aa-jan2025-amazonmedical-hero-v3-2000x1125.jpg)\n\n- [All the health care options offered by Amazon—primary care, virtual care, pharmacy, and more](https://www.aboutamazon.com/news/retail/one-medical-amazon-same-day-prescription-health-care)\n\nJeremy's recommendations stayed on my radar, but like many people, I kept putting them off. That changed in August 2023 when I found out a family member had been diagnosed with cancer. The news was a wake-up call, and I knew I couldn't delay my breast cancer screening any longer.\n\nThrough these screenings, I learned I had breast cancer. And while the news was terrifying, the care I received throughout my treatment—from diagnosis to post-surgery support and recovery—was nothing short of heartwarming.\n\n## How does One Medical scheduling work?\n\nThe One Medical app transformed how I access health care and my primary care provider. With just a few taps, I could see Jeremy's available times and book instantly—no phone calls, no waiting on hold, no hassle.\n\nThanks to the app, I was able to take action immediately after my family member's diagnosis. I booked an appointment with Jeremy for the very next day, which was a Monday. By Tuesday, I had a mammogram scheduled at Ohio State University (OSU) Wexner Medical Center, which revealed my diagnosis. One Medical [partners with OSU](https://www.onemedical.com/locations/cmh/?pediatric_services=false&sees_seniors=false) to provide more coordinated access to specialty care in the Columbus area, which in my experience has been seamless.\n\nBefore I could even process the news, Jeremy called me to talk me through everything. OSU had sent him my results, and he was already reaching out with next steps.\n\nThat support continued throughout my entire cancer journey.\n\n## What makes One Medical different?\n\n![Leslie Meyers, Amazon One Medical patient, smiling on blue velvet couch with coral pillows in waiting room](https://assets.aboutamazon.com/dims4/default/90af7d2/2147483647/strip/true/crop/1600x900+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F48%2F09%2Fdca9c4b24bf18eb035c13cd9a27c%2Fabout-amazon-inline-aa-inline001-amazon-onemedical-20251120-mcgarvey-onemedical-0450-copy-7943x4468.jpg)\n\nJeremy became my health care partner in a way I'd never experienced before.\n\nHe was there every step of my journey and took a lot of the mental strain off my plate during the different stages of my treatment. Jeremy scheduled all my major appointments at OSU, such as pre-operation, surgery, chemotherapy, and post-operation. He even helped me with treating side effects.\n\nWhen I dealt with unbearable itching as a side effect of chemotherapy, I didn't have to wait days for relief. A quick message through the app with Jeremy, and within minutes I had a virtual care visit scheduled with him where he prescribed medication. Less than 20 minutes later, I got a notification that my prescription was ready for pickup. The same thing happened when I couldn’t sleep because of the stress from treatment and needed something to help my insomnia.\n\n![Woman in denim shirt  unpacking prescription from delivered Amazon box in kitchen](https://assets.aboutamazon.com/dims4/default/bdfdfc4/2147483647/strip/true/crop/1688x1125+211+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F8e%2F77%2Ffde04c984a8ca124dc986bded2ac%2Fabout-amazon-hero-amazon-pharmacy-kitchen-nicole-lifestyleproduct-1571-prime-arrow.jpg)\n\n- [What is RxPass from Amazon Pharmacy? Here’s everything to know](https://www.aboutamazon.com/news/retail/rxpass-amazon-pharmacy-medication-subscription-delivery)\n\nIt was like having someone you could talk to whenever you needed it. No wait times. No scheduling issues. Just easy communication between myself and my provider.\n\nThis convenient access made all the difference during treatment. While my oncologists focused on fighting the cancer and I focused on keeping my body strong, Jeremy managed everything else.\n\n## Does One Medical coordinate specialist care?\n\nBooking an appointment through the One Medical app was easy, but getting care was even easier even if my provider was unavailable.\n\nFollowing cancer treatment, the One Medical team didn't miss a beat during my preparation for breast reconstruction surgery. Around this time, Jeremy was moving so I was connected with another provider, [Thomas (Tom) Nguyen, MD](https://www.onemedical.com/providers/thomas-nguyen/). He had full access to my records and history and picked up like he’d been treating me the entire time, with the same thorough, compassionate care I’d come to expect.\n\n![senior writer connie chen talking to the receptionist in front of a sign that says one medical, inside the nomad one medical office in new york city](https://assets.aboutamazon.com/dims4/default/c4be662/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F3b%2F49%2F6c0ac96b459abe8e3f092d347b39%2Fabout-amazon-hero-hero-001-amazon-onemedical-amazon-one-medical-tour-023-copy.jpg)\n\n- [As a Prime member, I pay $99 a year to be a One Medical member. Here’s why it’s worth it.](https://www.aboutamazon.com/news/retail/one-medical-review)\n\nTom not only handled my pre-op work but also addressed mental health concerns that arose around the same time, offering holistic approaches to help me sleep better and quiet my mind during recovery.\n\n## Why choose One Medical for primary care?\n\n![Woman seated in Amazon One Medical exam room](https://assets.aboutamazon.com/dims4/default/7fe849a/2147483647/strip/true/crop/1600x900+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Fdd%2F98%2Fdd6a9f1b45b781fc79d9f808d0e1%2Fabout-amazon-inline-aa-inline002-amazon-onemedical-20251120-mcgarvey-onemedical-0328-copy-8192x4608-1.jpg)\n\nWhat surprised me most about One Medical was how they coordinated my entire health care journey. Jeremy scheduled pre-operative work, completed necessary paperwork, and maintained constant communication with my specialists.\n\nWhen I found another lump recently, which ultimately was benign, my provider immediately ordered an ultrasound and connected me with specialists. \"We're not going to take any chances,\" he told me—words that carry special weight after a cancer diagnosis.\n\nThis experience taught me that primary care isn't just about annual checkups or treating occasional illnesses. A good primary care provider serves as your medical home base and advocates through every health challenge, whether you're a child, adult, or senior.\n\n![Medical professional engaging warmly with patient in clinic setting](https://assets.aboutamazon.com/dims4/default/009ea98/2147483647/strip/true/crop/1350x900+250+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F8f%2F05%2Fefe37fb640c1b380124f48e73dd3%2Fabout-amazon-inline-c-1600-x-9001.jpg)\n\n- [One Medical introduces dedicated perimenopause and menopause visits](https://www.aboutamazon.com/news/retail/one-medical-menopause-symptoms-care)\n\nThe difference between stereotypical health care and my experience with One Medical comes down to one word: connection.\n\nI felt connected to my providers who took time to know me as a person. I stayed connected to my care team through easy-to-use technology. And most importantly, I never felt alone during the scariest health journey of my life.\n\nFor anyone seeking health care that truly puts patients first—whether you need to catch up on a physical like I did or you need a consistent provider to support you through all aspects of your life—I highly recommend One Medical.\n\nAfter all, no one should go through their health care journey alone. And with One Medical, I didn't.\n\nNext, learn about [Amazon One Medical's Pay-per-visit health care for kids 2 to 11](https://www.aboutamazon.com/news/retail/amazon-one-medical-pay-per-visit-children).","publisher":{"@type":"Organization","name":"About Amazon","url":"https://www.aboutamazon.com","sameAs":["https://x.com/amazonnews","https://www.linkedin.com/company/amazon","https://www.instagram.com/amazonnews"],"logo":{"@type":"ImageObject","url":"https://assets.aboutamazon.com/bd/8f/88e7b0314cc2bd05b9de3155a0fe/amazon-news.svg"},"parentOrganization":{"@type":"Organization","name":"Amazon","url":"https://www.amazon.com","sameAs":["https://www.wikidata.org/wiki/Q3884","https://en.wikipedia.org/wiki/Amazon_(company)","https://x.com/Amazon"]}}}