{"@context":"https://schema.org","@type":"NewsArticle","contentId":"00000199-ba9b-d129-adb9-febffded0001","url":"https://www.aboutamazon.com/news/retail/amazon-pharmacy-kiosks-one-medical","headline":"Amazon Pharmacy introduces in-office kiosks to help patients get medications immediately after appointments","description":"Innovative pharmacy kiosks at One Medical offices will allow patients in select areas to receive medications within minutes of their appointment, closing a critical gap in care.","datePublished":"2025-10-08T09:50:09.717Z","dateModified":"2025-10-08T09:50:09.717Z","author":[{"@type":"Person","name":"Amazon Staff","image":{"@type":"ImageObject","url":"https://assets.aboutamazon.com/dims4/default/08549ff/2147483647/strip/true/crop/1125x1125+438+0/resize/84x84!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F47%2F6d%2F7fe296e642859c7ba2a629eda3ba%2Famazon-logo-hero-images-2024.jpg","width":"84","height":"84"}}],"image":{"@type":"ImageObject","url":"https://assets.aboutamazon.com/dims4/default/2695b2c/2147483647/strip/true/crop/1688x1125+313+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F91%2F45%2Fa8446c744f998878202e890ff978%2Famazon-pharmacy-kiosks-medication-pickup-2000x1125.png","width":"300","height":"200"},"articleBody":"![Hand holding prescription bottle from self-service pharmacy kiosk](https://assets.aboutamazon.com/dims4/default/2695b2c/2147483647/strip/true/crop/1688x1125+313+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F91%2F45%2Fa8446c744f998878202e890ff978%2Famazon-pharmacy-kiosks-medication-pickup-2000x1125.png)\n\n# Amazon Pharmacy introduces in-office kiosks to help patients get medications immediately after appointments\n\n*Innovative pharmacy kiosks at One Medical offices will allow patients in select areas to receive medications within minutes of their appointment, closing a critical gap in care.*\n\n---\n\n## Key takeaways\n\n- [Amazon Pharmacy](https://www.aboutamazon.com/news/retail/how-does-amazon-pharmacy-work) introduces in-office kiosks to help patients get medications immediately after appointments.\n- Get your prescription before leaving the doctor's office with Amazon's new pharmacy innovation.\n\n---\n\nEvery year in the U.S., [nearly one-third of prescriptions are never filled](https://pubmed.ncbi.nlm.nih.gov/22964778/) and [half of medications for chronic conditions](https://pmc.ncbi.nlm.nih.gov/articles/PMC6045499/) aren’t taken as prescribed. These statistics represent more than just numbers—they reflect missed opportunities for better health outcomes and billions in preventable health care costs.\n\n[Amazon Pharmacy](https://www.aboutamazon.com/news/tag/amazon-pharmacy) is addressing these challenges head-on with a new solution: Amazon Pharmacy Kiosks. The in-office kiosks allow patients to pick up their prescriptions immediately after their medical appointment. Patients receive the same trusted clinical service they’d expect at the pharmacy counter, but without the extra trip or waiting in line—effectively bringing the pharmacy experience to where patients already are.\n\n![Three images: At a One Medical office reception with patient approaching counter, one with someone on a computer and talking to a clinician on the phone, and another with someone taking a prescription bottle out of an Amazon box.](https://assets.aboutamazon.com/dims4/default/d7ac561/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Fa1%2Fc7%2F7468a5704a5d812bb0bbbff6ae3d%2Fabout-amazon-hero-aa-jan2025-amazonmedical-hero-v3-2000x1125.jpg)\n\n- [All the health care options offered by Amazon—primary care, virtual care, pharmacy, and more](https://www.aboutamazon.com/news/retail/one-medical-amazon-same-day-prescription-health-care)\n\n\"We know that when patients have to make an extra trip to the pharmacy after seeing their doctor, many prescriptions never get filled,\" said Hannah McClellan, vice president of operations, Amazon Pharmacy. \"By bringing the pharmacy directly to the point of care, we're removing a critical barrier and helping patients start their treatment when it matters most—right away.\"\n\nStarting December 2025, Amazon Pharmacy Kiosks will be available to patients at [One Medical locations](https://www.aboutamazon.com/news/retail/one-medical-review) across the greater Los Angeles area—including Downtown L.A., West L.A., Beverly Hills, Long Beach, and West Hollywood—with expansion to additional One Medical offices and other locations soon after.\n\n## Getting patients their medication faster\n\n![Amazon Pharmacy kiosk in medical office waiting area](https://assets.aboutamazon.com/dims4/default/3c93fb7/2147483647/strip/true/crop/1600x900+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F54%2F9b%2F1b2253e84039848d19d5b80b117c%2Famazon-pharmacy-kiosks-om-lobby-1600.png)\n\nIn the U.S., [one in four neighborhoods](https://www.mckesson.com/stories-insights/providing-an-oasis-to-pharmacy-deserts/) are considered pharmacy deserts, leaving millions without easy access to essential medications. And even when a pharmacy is nearby, the journey from doctor's office to pharmacy counter has long been a friction point—creating delays, frustration, and missed treatment opportunities: [Only 51% of customers](https://www.jdpower.com/business/press-releases/2024-us-pharmacy-study) report their prescriptions were quickly filled at retail pharmacies.\n\nAmazon Pharmacy Kiosks eliminate these barriers by providing a seamless connection between clinical visit and medication access. After a provider writes a prescription, patients can choose to have it sent to Amazon Pharmacy for in-office kiosk pickup. Using their mobile phone to check out in the Amazon app, medications are typically ready in minutes—with no separate trip to the pharmacy required.\n\n![Woman in denim shirt  unpacking prescription from delivered Amazon box in kitchen](https://assets.aboutamazon.com/dims4/default/bdfdfc4/2147483647/strip/true/crop/1688x1125+211+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F8e%2F77%2Ffde04c984a8ca124dc986bded2ac%2Fabout-amazon-hero-amazon-pharmacy-kitchen-nicole-lifestyleproduct-1571-prime-arrow.jpg)\n\n- [What is RxPass from Amazon Pharmacy? Here’s everything to know](https://www.aboutamazon.com/news/retail/rxpass-amazon-pharmacy-medication-subscription-delivery)\n\n\"As clinicians, we see firsthand how delays in starting medication can impact treatment outcomes,\" said Dr. Andrew Diamond, chief medical officer at One Medical. \"The ability to know a patient is leaving our office with their medication in hand—especially for conditions requiring immediate treatment like infections—can make a meaningful difference in their care journey.\"\n\n## How Amazon Pharmacy Kiosks work\n\n![Close-up of smartphone showing address selection interface](https://assets.aboutamazon.com/dims4/default/3874413/2147483647/strip/true/crop/1600x900+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F8f%2F1e%2F03a6d463411d9b349c9f671c1e4e%2Famazon-pharmacy-kiosks-choose-pickup-1600.png)\n\nPowered by Amazon’s logistics and technology, each kiosk is stocked with a curated inventory of medications tailored to the prescribing patterns of the specific office location.\n\nThe process is simple:\n\n1. Create an Amazon Pharmacy account at [pharmacy.amazon.com](https://pharmacy.amazon.com/).\n2. Schedule an appointment at any participating One Medical location and ask your provider to send your prescription to Amazon Pharmacy.\n3. At checkout in the Amazon app, select kiosk pickup and pay with your preferred method.\n4. You’ll get a QR code to scan at the kiosk to pick up your medication.\n5. An Amazon pharmacist will review your medication and it will be ready for pickup within minutes.\n\nThrough the Amazon app, patients can see upfront costs (including available discounts and estimated insurance copays), pay for their prescriptions, and—if needed—connect directly to an Amazon Pharmacy licensed pharmacist via secure video or phone consultation.\n\n![Delivery person passing Amazon box on brick porch with foliage](https://assets.aboutamazon.com/dims4/default/8bdd7de/2147483647/strip/true/crop/1688x1125+208+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F1e%2F7b%2Fafef60974e76a5f09ca53f579b10%2Fabout-amazon-hero-amazon-pharmacy-5012.jpg)\n\n- [How Amazon Pharmacy has helped customers save more than $100 million on prescription medications like GLP-1s and insulin](https://www.aboutamazon.com/news/retail/glp-1-drugs-savings-discount-coupons-amazon-pharmacy)\n\n\"We've designed the kiosk experience to be simple, fast, and patient-centered,\" said McClellan. \"But we also understand that patients sometimes have questions about their medications. That's why every kiosk transaction includes access to our team of pharmacists who can provide consultation via video or phone, just as they would at a traditional pharmacy counter.\"\n\n## Expanding health care access with Amazon Pharmacy\n\n![Person scanning QR code at Amazon Pharmacy kiosk](https://assets.aboutamazon.com/dims4/default/aa5eab6/2147483647/strip/true/crop/1600x900+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F50%2F74%2Fa83288694aee94dcc88c2a6f2739%2Famazon-pharmacy-kiosks-scan-qr-code-1600.png)\n\nBy closing the loop between diagnosis, prescription, and treatment, Amazon Pharmacy Kiosks represent an important step in Amazon Health Services’ mission to make health care simpler, more accessible, and more customer-centric. Looking ahead, the technology has the potential to dramatically improve medication access across diverse health care settings and bring pharmacy services directly to patients when and where they need them most.\n\nTo learn more about Amazon Pharmacy Kiosks and find participating locations, visit [pharmacy.amazon.com/kiosks](https://pharmacy.amazon.com/kiosks).\n\nNext, learn how [Amazon Pharmacy is expanding Same-Day Delivery of medications](https://www.aboutamazon.com/news/retail/amazon-pharmacy-expands-same-day-prescription-delivery-united-states) in the U.S.","publisher":{"@type":"Organization","name":"About Amazon","url":"https://www.aboutamazon.com","sameAs":["https://x.com/amazonnews","https://www.linkedin.com/company/amazon","https://www.instagram.com/amazonnews"],"logo":{"@type":"ImageObject","url":"https://assets.aboutamazon.com/bd/8f/88e7b0314cc2bd05b9de3155a0fe/amazon-news.svg"},"parentOrganization":{"@type":"Organization","name":"Amazon","url":"https://www.amazon.com","sameAs":["https://www.wikidata.org/wiki/Q3884","https://en.wikipedia.org/wiki/Amazon_(company)","https://x.com/Amazon"]}}}