{"@context":"https://schema.org","@type":"NewsArticle","contentId":"00000184-7792-dea0-a3f7-7fde96f50001","url":"https://www.aboutamazon.com/news/retail/what-is-amazon-clinic","headline":"Introducing Amazon Clinic, a virtual health service that delivers convenient, affordable care for common conditions","description":"Amazon Clinic will operate in 32 states and provide virtual care for more than 20 common health conditions, such as allergies, acne, and hair loss.","datePublished":"2022-11-15T08:01:35.959Z","dateModified":"2022-11-15T08:01:35.959Z","author":[{"@type":"Person","name":"Dr. Nworah Ayogu, Chief Medical Officer and General Manager, Amazon Clinic "}],"image":{"@type":"ImageObject","url":"https://assets.aboutamazon.com/dims4/default/2392e3d/2147483647/strip/true/crop/1620x1080+150+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F83%2F1d%2F090fe54d44fe8987f1dc442010e6%2Fhero-amazonclinic-hero-v1-park-message-1.jpg","width":"300","height":"200"},"articleBody":"![A graphic of a person sitting on a bench look at a phone. There is a callout box with a message to a doctor.](https://assets.aboutamazon.com/dims4/default/2392e3d/2147483647/strip/true/crop/1620x1080+150+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F83%2F1d%2F090fe54d44fe8987f1dc442010e6%2Fhero-amazonclinic-hero-v1-park-message-1.jpg)\n\n# Introducing Amazon Clinic, a virtual health service that delivers convenient, affordable care for common conditions\n\n*Amazon Clinic will operate in 32 states and provide virtual care for more than 20 common health conditions, such as allergies, acne, and hair loss.*\n\nAt Amazon, we want to make it dramatically easier for people to get and stay healthy. We’ve begun that journey with [Amazon Pharmacy](https://www.aboutamazon.com/news/retail/amazon-pharmacy-quick-facts)—where customers can get their medication delivered to their door conveniently—in just two days for Prime Members. We’ve also entered into an agreement to acquire One Medical, a human-centered and technology-powered provider of primary care. One Medical members benefit from a dedicated relationship with their provider, a friendly and convenient in-office experience, and ongoing engagement via a dedicated app.\n\n![image of pair of hands one is holding a bottle of lisinopril prescribed through amazon pharmacy](https://assets.aboutamazon.com/dims4/default/7fefabc/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Fed%2F48%2F33bec804479d96826e1ee8be4d09%2Fhero-0000-hands-and-pills.jpg)\n\n- [10 things you should know about Amazon Pharmacy](https://www.aboutamazon.com/news/retail/amazon-pharmacy-quick-facts)\n\nAmazon Pharmacy and [One Medical](https://www.aboutamazon.com/news/company-news/amazon-and-one-medical-sign-an-agreement-for-amazon-to-acquire-one-medical) are two key ways we’re working to make care more convenient and accessible. But we also know that sometimes you just need a quick interaction with a clinician for a common health concern that can be easily addressed virtually. We’ve thought hard about how to improve this part of the experience as well. That’s why today we’re also introducing Amazon Clinic, a message-based virtual care service that connects customers with affordable virtual care options when and how they need it—at home, after dinner, at the grocery store, or on the go—for more than 20 common health conditions, such as allergies, acne, and hair loss.\n\nWe believe that improving both the occasional and ongoing engagement experience is necessary to making care dramatically better. We also believe that customers should have the agency to choose what works best for them. Amazon Clinic is just one of the ways we’re working to empower people to take control of their health by providing access to convenient, affordable care in partnership with trusted providers. Our new health care store lets customers choose from a network of leading telehealth providers based on their preferences. Every telehealth provider on Amazon Clinic has gone through rigorous clinical quality and customer experience evaluations by Amazon’s clinical leadership team.\n\n![Two bottles of medication are on a table with an Amazon box next to them. The background is out of focus and two adults talk in a kitchen.](https://assets.aboutamazon.com/dims4/default/e97c4af/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Faa%2F66%2Fa5c3031e406fb75331cd0044c383%2Frxpass-hero-2000x1125.jpg)\n\n- [Introducing RxPass from Amazon Pharmacy, a $5 prescription subscription that helps Prime members who take multiple medications save time and money](https://www.aboutamazon.com/news/retail/introducing-rxpass-from-amazon-pharmacy-a-5-prescription-subscription-that-helps-prime-members-who-take-multiple-medications-save-time-and-money)\n\nAmazon Clinic is simple and easy to use. To get started, customers select their condition, then choose their preferred provider from a list of licensed and qualified telehealth providers. Next, they complete a short intake questionnaire. Customers and clinicians then directly connect through a secure message-based portal, giving customers the flexibility to message their clinician when it’s most convenient for them—anytime, anywhere. After the message-based consultation, the clinician will send a personalized treatment plan via the portal, including any necessary prescriptions to the customer’s preferred pharmacy.\n\nVirtual care isn’t right for every problem—and if we think that may be the case, we will let you know upfront, before you connect with a provider. Our goal is to make sure you get the care that’s right for you.\n\nFor customers, the cost of consultations will vary by provider and includes ongoing follow-up messages with their clinician for up to two weeks after the initial consultation. Amazon Clinic does not yet accept insurance. If a prescription is part of treatment, Amazon Clinic customers may select any pharmacy to fill it, including [Amazon Pharmacy](https://www.aboutamazon.com/news/amazon-prime/how-amazon-pharmacy-works-save-time-save-money-stay-healthy), Amazon’s full-service online pharmacy that offers 24/7 access to pharmacists and fast, free delivery of prescription medications. Similar to a traditional doctor’s visit, the cost of any medication prescribed is not included in the cost of the visit, but customers may use their insurance to pay for medications.\n\n![Three Amazon Pharmacy pill bottles sit on a white tray next to a glass with two toohbrushes in it.](https://assets.aboutamazon.com/dims4/default/bf14082/2147483647/strip/true/crop/2000x1333+0+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F6f%2F33%2F0f8afd124cb5a21cb57b4ad4bcd4%2Famazon-pharmacy.jpg)\n\n- [Amazon makes it easier to compare medication prices](https://www.aboutamazon.com/news/amazon-prime/amazon-makes-it-easier-to-compare-medication-prices)\n\nInitially available in 32 states, Amazon Clinic is a convenient virtual care option that offers up-front pricing, and treatment within hours, instead of days—helping customers achieve better health. Welcome to easy-to-use, effective care for common health conditions. [Visit Amazon Clinic](https://clinic.amazon.com)to see a full list of available conditions for treatment and to find out if Amazon Clinic is available in your area.","publisher":{"@type":"Organization","name":"About Amazon","url":"https://www.aboutamazon.com","sameAs":["https://x.com/amazonnews","https://www.linkedin.com/company/amazon","https://www.instagram.com/amazonnews"],"logo":{"@type":"ImageObject","url":"https://assets.aboutamazon.com/bd/8f/88e7b0314cc2bd05b9de3155a0fe/amazon-news.svg"},"parentOrganization":{"@type":"Organization","name":"Amazon","url":"https://www.amazon.com","sameAs":["https://www.wikidata.org/wiki/Q3884","https://en.wikipedia.org/wiki/Amazon_(company)","https://x.com/Amazon"]}}}