{"@context":"https://schema.org","@type":"WebPage","contentId":"00000192-e8a6-d0d4-afb6-ebe6cb590014","url":"https://www.aboutamazon.com/what-we-do/artificial-intelligence-ai","name":"Artificial Intelligence (AI)","description":"Amazon is building AI into everything we do. From agentic AI that helps customers shop, plan, and get things done through Alexa+, to the foundation models and infrastructure powering hundreds of thousands of enterprise customers on AWS, to the AI-driven robotics optimizing our fulfillment network, we're focused on practical AI that works at scale.","primaryImageOfPage":{"@type":"ImageObject","url":"https://assets.aboutamazon.com/dims4/default/7354248/2147483647/strip/true/crop/1600x800+0+0/resize/1200x600!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F0b%2F37%2F9b314ab2432f9c455d128b7e92c3%2Fabout-amazon-inline-ai-2.jpg","width":"1200","height":"0"},"text":"![Amazon Health AI chatbot asking about user's symptoms](https://assets.aboutamazon.com/dims4/default/535ef76/2147483647/strip/true/crop/1688x1125+0+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F21%2F32%2F599b054b4ce98c7450d8b45f0f39%2Fhai-chat-inline-amazonnews-ck042426.jpeg)\n\n- [Amazon launches Health AI agent on Amazon website and app with free 24/7 access to virtual care for Prime members](https://www.aboutamazon.com/news/retail/amazon-health-ai-agent-one-medical)\n\nAcross Amazon, we’ve been developing and deploying state-of-the-art AI and machine learning models to power customer experiences for over 25 years—for both customer-facing services and internal operations—from the recommendation engines that personalize the shopping experience on Amazon.com to the AI-powered robots that optimize order fulfillment in our warehouses.\n\n### Learn more about Amazon's innovation with AI\n\n![infographic with logo for Amazon Science](https://assets.aboutamazon.com/dims4/default/9b6dbde/2147483647/strip/true/crop/1620x1080+150+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Fbd%2F06%2F8af78cc04ee4a40552dbe373ef92%2Famazon-science-promo-about-amazon-copy.jpg)\n\n- [Amazon Science](https://www.amazon.science/)\n\n![AWS logo on gradient blue-green background](https://assets.aboutamazon.com/dims4/default/5436f70/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F01%2Fdd%2F11faebca4f899f8a078178741db7%2Faws-logo-hero-tealgradient-bg-2000x1125.jpg)\n\n- [AI at AWS](https://aws.amazon.com/ai/)\n\n![AWS Trainium 3 Annapurna Labs chip with engraved specifications. ](https://assets.aboutamazon.com/dims4/default/f974f3c/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F42%2F40%2F2097c8104a08be1d4b0bb39b202d%2Fabout-amazon-hero-aws-trainium-3.jpg)\n\n- [Amazon’s Custom Chips](https://www.aboutamazon.com/what-we-do/amazon-custom-chips)\n\n![This image, generated using Amazon Nova, shows a profile of a human drawn by a computer with a colorful background](https://assets.aboutamazon.com/dims4/default/e23d535/2147483647/strip/true/crop/1080x720+100+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F6b%2Fe3%2F548afd064987815229215e7eb400%2Fimage-121.png)\n\n- [Responsible AI at Amazon](https://www.aboutamazon.com/what-we-do/artificial-intelligence-ai/responsible-ai)\n\n### Latest AI news\n\n![gif of Alexa+ on Fire TV](https://assets.aboutamazon.com/dims4/default/0893e2b/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Fba%2F07%2Fc50c84bb4212b9ae6f1473cb3b59%2Ffire-tv-alexa-hub-gif-2000x1125.gif)\n\n- [Alexa+ is making Fire TV smarter, from your TV to your phone](https://www.aboutamazon.com/news/devices/alexa-plus-fire-tv-hub-mobile-app-updates)\n\n![Claude Sonnet 5.5 available on AWS graphic](https://assets.aboutamazon.com/dims4/default/dcf0ea0/2147483647/strip/true/crop/1956x1304+170+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F16%2Fe4%2Fcab902c541c198963c391b3b50d5%2Fscreenshot-2026-09-28-at-8-38-12-am.png)\n\n- [Anthropic's Claude Sonnet 5.5 is now on AWS](https://www.aboutamazon.com/news/aws/anthropic-claude-4-opus-sonnet-amazon-bedrock)\n\n![accelerate](https://assets.aboutamazon.com/dims4/default/3f858ad/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F51%2Fe4%2F2fc6ccc847b782d9e27003de39fa%2F2000-x-1125-hero-image-for-mcs-about-amazon-article-1.png)\n\n- [Sellers can now manage sales across Amazon, eBay, Shopify, TikTok, and Walmart from Seller Central](https://www.aboutamazon.com/news/small-business/amazon-seller-central-multichannel-selling-tools)\n\n![An illustration of honeycomb, with a symbol of a padlock placed in the center.](https://assets.aboutamazon.com/dims4/default/4d80380/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Fcb%2Fed%2Fbf0916a441f7a26c2bc73b251c8d%2Fbeesecurity-hero-amazonnews-091026.jpg)\n\n- [Bee Private Compute: How Bee keeps your conversations private](https://www.aboutamazon.com/news/devices/bee-private-compute-data-protection)\n","publisher":{"@type":"Organization","name":"About Amazon","url":"https://www.aboutamazon.com","sameAs":["https://x.com/amazonnews","https://www.linkedin.com/company/amazon","https://www.instagram.com/amazonnews"],"logo":{"@type":"ImageObject","url":"https://assets.aboutamazon.com/bd/8f/88e7b0314cc2bd05b9de3155a0fe/amazon-news.svg"},"parentOrganization":{"@type":"Organization","name":"Amazon","url":"https://www.amazon.com","sameAs":["https://www.wikidata.org/wiki/Q3884","https://en.wikipedia.org/wiki/Amazon_(company)","https://x.com/Amazon"]}}}