{"@context":"https://schema.org","@type":"WebPage","contentId":"00000175-33cc-d403-ab7d-bffc7df30000","url":"https://www.aboutamazon.com/what-we-do/delivery-logistics","name":"Operations","description":"Amazon's Operations and award-winning Customer Service teams are at the heart of Amazon’s mission to be Earth’s most customer-centric company. ","primaryImageOfPage":{"@type":"ImageObject","url":"https://assets.aboutamazon.com/dims4/default/664e9e1/2147483647/strip/true/crop/6720x3360+0+560/resize/1200x600!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F57%2F03%2F0a7111ba454a9df66f9ae95f5a07%2F20170628fulfillmentcenterbwi2-js-27.JPG","width":"1200","height":"0"},"text":"![Boxes on a conveyor belt at a fulfillment center in Tracy, CA.](https://assets.aboutamazon.com/dims4/default/5259730/2147483647/strip/true/crop/1636x1091+0+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F8f%2Ff6%2Fea77f6034e9e9e16ea306c874cfb%2F20161019fulfillmentcenteroak4-09.jpg)\n\n- [How to tour an Amazon fulfillment center](https://www.aboutamazon.com/news/operations/how-to-tour-amazon-fulfillment-center)\n\n![A robotic arm in an Amazon fulfillment center helps sort packages for delivery. ](https://assets.aboutamazon.com/dims4/default/c926866/2147483647/strip/true/crop/7008x4672+0+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F1a%2Fe2%2F81835a6e4702a47a5ee25bf26ca2%2Fdsc00175-1.jpg)\n\n- [Fulfillment & Robotics](https://www.aboutamazon.com/news/operations/10-years-of-amazon-robotics-how-robots-help-sort-packages-move-product-and-improve-safety)\n\n![A cargo van decorated with the Amazon smile logo and the word \"Prime.\"](https://assets.aboutamazon.com/dims4/default/2725116/2147483647/strip/true/crop/2000x1333+1+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Fe4%2F16%2Fecf9186f48e8ba58459293495809%2F20190515dspempowerment-js-29.jpg)\n\n- [Delivery](https://logistics.amazon.com/marketing)\n\n![Amazon delivery driver delivers a package to a customer.](https://assets.aboutamazon.com/dims4/default/8e57d97/2147483647/strip/true/crop/1350x900+125+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F02%2F87%2F719989d24d26a8db43015a1af719%2Fabout-amazon-inline-amazon-delivery-drivers-2.jpg)\n\n- [Same-Day Delivery](https://www.aboutamazon.com/news/amazon-prime/amazon-same-day-delivery)\n\n![ A woman wears a headset while looking at two computer monitors.](https://assets.aboutamazon.com/dims4/default/d6317a3/2147483647/strip/true/crop/2060x1373+12+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Fe4%2F29%2Fd42d1d5c4c5f8f38ebec6d78ccc1%2Fgeneric-customersupport-sabrinat-001.jpg)\n\n- [Customer Service](https://www.amazon.com/hz/contact-us/foresight/hubgateway)\n\n![collage of images of the mk30 prime air delivery drone](https://assets.aboutamazon.com/dims4/default/63b6f8e/2147483647/strip/true/crop/2151x1434+200+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Fd6%2Fa5%2Fc3b499e94abd977d6f8064ea8c0c%2Fhero-001-amazon-drones-mk30-deliveringthefuture-untitled-1-copy-2.jpg)\n\n- [Prime Air](https://www.aboutamazon.com/news/transportation/amazon-prime-air-drone-delivery-mk30-photos)\n\n![A world map with Amazon packages in certain locations.](https://assets.aboutamazon.com/dims4/default/d62be1e/2147483647/strip/true/crop/1689x1126+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Fb7%2F24%2F4a326edd47c4a6179ea30f14186a%2Fpromo-img-deliveriesmap-1320x743-updated-1-23.png)\n\n- [Amazon’s most unique delivery locations around the world](https://www.aboutamazon.com/news/transportation/amazons-most-unique-delivery-locations-around-the-world)\n\n### Latest Operations and Transportation news\n\n![Gif of driver using delivery jacket](https://assets.aboutamazon.com/dims4/default/264b92c/2147483647/strip/true/crop/1350x900+125+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F6c%2F2e%2F840897d946d99018dc27b1493b04%2Fglasses-amazon-news-jp-030326.gif)\n\n- [Amazon’s delivery glasses: The newest innovation designed to enhance the delivery experience ](https://www.aboutamazon.com/news/transportation/smart-glasses-amazon-delivery-drivers)\n\n![Amazon DSP owner Allan Ballard trains DAs and points at a computer screen.](https://assets.aboutamazon.com/dims4/default/d411278/2147483647/strip/true/crop/1688x1125+0+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Feb%2F44%2F994d8cce412ca49cd691f0778668%2Fabout-amazon-hero-amazon-dsp-drivers-investment-amazon-news-ds-20260920-1.jpg)\n\n- [Amazon invests another $1.9 billion in the Delivery Service Partner program, launching new safety initiatives and AI-powered technology](https://www.aboutamazon.com/news/transportation/amazon-dsp-program-investment-2026)\n\n![An Amazon delivery drone hovering low over a vast green grassland at sunset](https://assets.aboutamazon.com/dims4/default/221ab02/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F3d%2F80%2F59d5c2b94125b5453c07b30e2904%2Fabout-amazon-hero-prime-air-amazon-news-wl-20260817.jpg)\n\n- [Amazon Prime Air drone delivery is expanding to nearly 500 US cities and towns this year](https://www.aboutamazon.com/news/transportation/amazon-prime-air-drone-delivery-expansion)\n\n![Amazon Prime Air delivery worker holding package while hybrid drone aircraft sits on tarmac at testing facility](https://assets.aboutamazon.com/dims4/default/5b021a6/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Fee%2F11%2Fb18cad634710bc822b3bf361312d%2Fprime-air-uk-hero-2.jpg)\n\n- [Inside Amazon's first-ever drone delivery site in the UK](https://www.aboutamazon.com/news/transportation/amazon-drone-prime-air-uk)\n\n![An image of two Amazon delivery drivers standing at the back of a van.](https://assets.aboutamazon.com/dims4/default/5879d52/2147483647/strip/true/crop/1350x900+103+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F5a%2F47%2F4630c126427ab0ee227a935a3689%2Fabout-amazon-inline-20240427-amazon-dax8-236.jpg)\n\n- [Amazon continues to help employees and delivery drivers stay safe this summer](https://www.aboutamazon.com/news/operations/how-amazon-keeps-employees-and-drivers-safe)\n\n![Amazon delivery station](https://assets.aboutamazon.com/dims4/default/28aa805/2147483647/strip/true/crop/1350x900+125+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Fd9%2F4a%2F166566e246e39778d588d8913744%2Fabout-amazon-inline-share001-amazon-primedayprep-archive044-amazon-primedayprep-amazon-selects-144-4630x3087-copy-3343x2682.jpg)\n\n- [A behind-the-scenes look at how Amazon prepares for its biggest shopping events of the year](https://www.aboutamazon.com/news/operations/how-amazon-prepares-for-prime-day)\n\n![Proteus (robot) in view in warehouse](https://assets.aboutamazon.com/dims4/default/7870475/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Ff3%2Fc1%2Fcfcea1784fbdbecaa361808c37b1%2Fabout-amazon-hero-aa-102024-proteusworkday-featured-hero-v1-600kb-2550x1125.jpg)\n\n- [I'm Amazon's first autonomous robot. Follow me around on my typical workday (watercooler break included).](https://www.aboutamazon.com/stories/amazon-robotics-autonomous-robot-proteus-warehouse-packages)\n\n![A collage featuring: Amazon Proteus robot in warehouse, an Amazon order of groceries and household items, and smartphone showing Amazon shopping app](https://assets.aboutamazon.com/dims4/default/b405712/2147483647/strip/true/crop/1688x1125+0+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Fdd%2F15%2F439d5a1d490d8f40deb66f85de71%2Fabout-amazon-hero-df2026-proteus-hero001-amazon-news-lj-060226-robots-1.jpg)\n\n- [Amazon announces new robotics, faster delivery expansion in Europe, and $1 billion in employee upskilling](https://www.aboutamazon.com/news/operations/amazon-europe-robotics-delivery-investment)\n","publisher":{"@type":"Organization","name":"About Amazon","url":"https://www.aboutamazon.com","sameAs":["https://x.com/amazonnews","https://www.linkedin.com/company/amazon","https://www.instagram.com/amazonnews"],"logo":{"@type":"ImageObject","url":"https://assets.aboutamazon.com/bd/8f/88e7b0314cc2bd05b9de3155a0fe/amazon-news.svg"},"parentOrganization":{"@type":"Organization","name":"Amazon","url":"https://www.amazon.com","sameAs":["https://www.wikidata.org/wiki/Q3884","https://en.wikipedia.org/wiki/Amazon_(company)","https://x.com/Amazon"]}}}