At Amazon, we work hard to ensure that every Amazon product our customers buy is made in a way that ensures respect for the rights of workers in Amazon’s supply chain and throughout our operations. Our teams work on a continuous improvement model, researching and identifying risks in places where we source and operate, and designing programs to ensure that we build the capability to understand and mitigate those risks.
Amazon is strongly committed to conducting our business in a lawful and ethical manner, including engaging with suppliers that are committed to the same principles. We require suppliers in our manufacturing supply chain to comply with our Supply Chain Standards. Amazon also expects our suppliers to hold their suppliers and subcontractors to the standards and practices covered by our Supplier Code of Conduct. Our products must be manufactured in a manner that meets or exceeds the expectations of Amazon and our customers as reflected in our Supplier Code of Conduct.
Here are some of the key areas we focus on:
- Health and safety in production areas and any living quarters;
- The right to legal wages and benefits;
- Appropriate working hours and overtime pay;
- Prevention of child labor or forced labor; and
- Fair and ethical treatment, including non-discrimination.
To ensure that our audit protocol and standards incorporate best-in-class practices, we benchmark industry best practices in the retail and electronics industries and continually review Amazon criteria against globally-recognized international standards.
Amazon managers participate directly in many of the on-site audits. Audit reports and findings are reviewed regularly by senior leadership and corrective action plans are implemented as needed. We partner closely with our suppliers to drive continuous improvement in worker conditions. We train our suppliers on the standards and conduct required by our Supplier Code of Conduct. Amazon also uses independent auditors to audit suppliers and verify compliance, including through confidential worker interviews. We audit all suppliers at least once per year to monitor continued compliance and improvement; many sites are audited multiple times a year, including for follow-up audits to address specific findings. Amazon may terminate our relationship with any supplier that violates our Supplier Code of Conduct or does not cooperate with our auditors.
Every site audit includes:
- Inspection of all areas of the site and any living quarters;
- Confidential worker interviews conducted without site management present;
- Review and analysis of site documents to assess workers' age, contracts, compensation, working hours, and workplace conditions;
- Audit and review of current licenses and any past compliance issues; and
- Identification of areas for improvement and development of a remediation plan.
Upon completion of an audit, a supplier must promptly provide a detailed remediation plan for each issue identified. Amazon tracks remediation closely and conducts follow-up audits for significant issues. Between audits, Amazon employees often meet on-site with supplier managers to discuss open issues and remediation progress.
Amazon conducts due diligence on our private label and contract manufacturing product supply chains, including the potential sourcing of conflict minerals from the Democratic Republic of the Congo and adjoining countries. We do this because we believe it’s the right thing for customers.
We expect suppliers to support our effort to identify the origin of designated minerals used in our products. You can find our most recent disclosure here.