We continuously work to streamline our processes and eliminate defects to drive a better customer and employee experience.
We use many systematic methods to make work processes easier and more efficient, including the "Kaizen" program, named for the Japanese term meaning "change for the better."
Through the Kaizen program, employees participate in small teams to identify waste and streamline processes. In 2014, more than 2,300 associates participated in 725 Kaizen activities. For example, a team at Amazon's Las Vegas, Nevada, fulfillment center streamlined the customer returns process, improving productivity 34%, eliminating excess walking distance by 128,000 ft. per day, and reducing work in process by 46%.
We strive for continuous improvement, and we understand that our progress depends on good execution and good judgment from thousands of employees. Together, we're working hard to make sure that we are better tomorrow than we are today.