We recently made the very difficult decision to stop supporting Amazon Halo effective July 31, 2023. We are incredibly proud of the invention and hard work that went into building Halo on behalf of our customers, and our priorities are taking care of our customers and supporting our employees. We notified impacted employees in the U.S. and Canada today. In other regions, we are following local processes, which may include time for consultation with employee representative bodies and possibly result in longer timelines to communicate with impacted employees. For employees who are impacted by this decision, we are providing packages that include a separation payment, transitional health insurance benefits, and external job placement support. For customers, we have begun sending the below email, and we want to share it here, too:
Dear Halo member,
At Amazon, we think big, experiment, and invest in new ideas like Amazon Halo in our efforts to delight customers. While we are proud of what we built, we recently made the difficult decision to stop supporting Amazon Halo effective July 31, 2023.
We understand this news may be disappointing for you. In the coming weeks, Amazon will fully refund purchase(s) made in the preceding 12 months of Amazon Halo View, Amazon Halo Band, Amazon Halo Rise, and Amazon Halo accessory bands. In addition, any unused prepaid Halo subscriptions fees will be refunded to your original payment method. If you have a paid subscription, as of today you will no longer be charged the monthly subscription fee. You do not need to take any additional steps.
What this means for you:
Beginning on August 1, 2023, Amazon Halo devices, and the Amazon Halo app, will no longer function. If you want to download or delete your Halo health data, you can do so from the Settings page in the app. If you want to save your scan images to your phone’s Camera Roll, open the individual scan image, click the button next to the camera icon, and select “Save images to phone.” Remaining Halo health data will be deleted after August 1, 2023.
We encourage you to recycle your Amazon Halo device and accessories through the Amazon Recycling Program—Amazon covers the costs associated with shipping and recycling your devices and accessories. Find more information about the Amazon Recycling Program and get your free shipping label by clicking the link: https://amazonrecycling-us.re-teck.com/recycling/home.
If you have any questions, please reach out to customer service.
Thank you for being an Amazon customer.