Delivery and Logistics
Our Operations and award-winning Customer Service teams are at the heart of Amazon’s mission to be Earth’s most customer-centric company. Together, we create, we build, and we take ownership for what we do—whether we’re developing new technology in-house, launching an Amazon fulfillment center, or delighting our customers by delivering packages directly to them. We’re constantly creating the ideas, services, and products that make life easier for millions of customers.
We’ve spent more than two decades building an operations and transportation network that provides fast, reliable delivery for customers and a great place to work for employees and partners. Learn more about the people and processes powering our deliveries every day.
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You can say “Alexa, thank my driver,” and the driver of your most recent delivery will be notified of your gratitude. -
Melissa Blanken is an Amazon DSP who owns Maryland-based MBB Delivery with her husband, Brad. See what it’s like managing a small business that delivers to Amazon customers in her community. -
Hop on a special over-snow vehicle and trek through Yellowstone National Park as Amazon delivers to customers at Old Faithful in Wyoming. -
Quarterback Michael Penix Jr. helped Amazon make special Same-Day Deliveries in celebration of the exciting milestone. -
Follow a delivery from a fulfillment center in the continental U.S. to North Pole, Alaska, to see how Amazon helps Santa and Mrs. Claus deliver magic this holiday season. -
Step back in time, and learn how Amazon manages holiday deliveries on Mackinac Island. -
From ‘water spider’ to ‘packer,’ hundreds of thousands of employees work alongside Amazon technology to get customers what they need, when they need it, every day. -
In Paraisópolis, the second largest favela in São Paulo, customers can get their Amazon packages quickly, thanks to a logistics network that relies on AI and ML to deliver to these vulnerable communities—places where most online retailers don’t offer package delivery. -
Sanibel Island is still recovering one year after Hurricane Ian devastated parts of southwestern Florida. See how Amazon Delivery Service Partners deliver to the island and help restore a sense of normalcy to the people who live and work there. -
Torazz, a delivery driver for Amazon, goes on a behind-the-doors tour of his van and shows everything from safety features and where he keeps his snacks to how he stores packages. -
Discover how a new Amazon facility in Okinawa, Japan is helping karate instructors and other locals celebrate their culture with faster deliveries. -
Introducing Brianna, Edie, Francisco, Jack, Ladaysa, and Claudiu—a few of the drivers for Amazon who went above and beyond to help those in need. -
Sail on a World War II patrol boat as Amazon delivers to Monhegan, a small island off Maine’s coast. Watch the video to learn how the people powering Amazon’s delivery network get packages to this remote island. -
Tradition and innovation meet on the journey of an Amazon package as it travels through the canals of the Venetian Lagoon. -
After four years of building and innovating, the Delivery Service Partner program has helped nearly 3,000 entrepreneurs scale their businesses, employ 275,000 drivers, and deliver more than 10 million customer packages per day.
Amazon's small business transportation providers drive a safe network
Thousands of drivers and small business owners make up Amazon's middle mile and last mile transportation networks.