Sometimes, an item you order just isn't right. Perhaps it's a sweater you’ll never wear, a kitchen appliance that will never see the light of day, or a home decoration that doesn't work in your space. When this happens with Amazon purchases, customers can easily return the item(s) in favor of finding an item that does work for them.

After a customer returns a package to Amazon, it is received at one of our many fulfillment centers. An Amazon associate removes the item from the packaging and inspects it to determine whether the item can be sold. If, after a thorough inspection, the product meets our high-quality standards, the item can be sold as "new," and goes back on the shelf and online, ready for a customer to "buy now."

If the item cannot be sold as "new," our teams begin a 20-point inspection - the goal of which is to get as many items back online for the millions of customers we have around the world. During the inspection, items are graded, repaired (if needed), repackaged, and resold through Amazon Warehouse, to customers looking for a deal.

Find out more about our returns process.