Page overview
Track your packages in real time
Through Amazon’s Map Tracking feature, you can keep an eye on your upcoming deliveries in the Amazon shopping app and through Amazon.com in real time when the driver is close. Just select Track Package from Your Orders page or from your shipment confirmation email.
Through the app and website, you can provide specific instructions to delivery drivers, letting them know a preferred spot—like behind a planter or a large decoration, or by your front door—they should place your package so it’s out of view.
This feature provides visual delivery confirmation, showing you your packages were safely delivered by an Amazon Delivery Service Partner Delivery Associate or Flex Delivery Partner.
Through Amazon Day, Prime members can choose a designated day for weekly package delivery.
Amazon offers you the added convenience of choosing how and where your items arrive—whether at home, work, or other places you frequent. Amazon has more than 25,000 package pickup locations across the U.S.
During checkout, simply select the package pickup location most convenient to you, whether at Amazon or a partner location. Once your package arrives, you’ll receive an email notification with the information needed to retrieve your package. Find a pickup location near you.
Amazon Share Tracking allows you to share tracking details with friends and family if you’re not home so they can pick up your package for you.
Ring Video Doorbells show live video of your front door and can alert you when packages arrive. Plus, with a Ring subscription, you can watch previously recorded video and use Ring’s new Smart Video Search feature to see if a package was delivered or picked up by a neighbor.
As a Prime member, you can get packages delivered conveniently and securely to your garage through Amazon Key In-Garage Delivery. This option is available in thousands of cities across the U.S. and allows for packages and groceries to be delivered inside your garage. Visit Amazon.com and enter your zip code to see if the program is available to you.
Amazon Estimated Delivery Window provides a 2- to 4-hour estimated delivery window so you can predict whether or not your packages will arrive in the morning, afternoon, or evening, and plan accordingly.
Amazon Customer Service is available 24/7 via the app and website for any delivery-related issues.
We also encourage our customers to report any thefts and share any evidence with local police. To further discourage scammers, consider lighting a path to your doorstep and keeping porch lights illuminated. This also helps keep drivers safe when they deliver in the dark, and keeping pathways free from ice and snow is also appreciated.
