Our goal at Amazon is to make buying online as easy as possible. We know there may be times when the item you ordered didn't work out as you hoped, or you simply decided it was no longer needed, so we make returns convenient and easy. We offer free, convenient returns on most items delivered in the U.S., and customers should look for the “FREE Returns” badge under the price to confirm it is a qualifying item.
Amazon offers a variety of ways to make a return, without all the stress. At least one (usually more) option is always offered for free, and the majority of Amazon customers in the U.S. have at least one label-free, box-free return drop-off point within a 5-mile radius. The best part? Most returns do not need to be packaged or labeled—we’ve got that covered.
Here are the convenient, free ways you can return an Amazon purchase or gift. Keep in mind that the specific return options shown in your account can depend on your location, the seller, item, or reason for return. In each option below, customers simply select their preferred drop-off option and bring their return QR code and item(s) to the selected location. In most cases, customers don’t need to worry about boxes or labels, as the associates at each drop-off location handle all the packing, labeling, and shipping. It’s a breeze.
Our free, no-box returns are available at:
Amazon physical stores and Whole Foods Markets
More than 550 Whole Foods Market locations and Amazon stores—including Amazon Fresh and Amazon Go—have free return drop-offs for eligible items, with more locations being added all the time. When dropping your return off at Amazon Fresh stores, you may even be handed a coupon.
At Whole Foods Market locations, you will find a convenient Returns counter, and many stores also include Amazon Returns Kiosks, allowing customers to complete their returns in 60 seconds or less.
Kohl’s and Staples locations
Kohl’s and Staples partner with Amazon to provide quick-and-easy returns. If you live near a participating store, it will show as one of your drop-off options. Bonus: They may also give you an in-store coupon to use while you’re there.
The UPS Store
This option is free, unless there is another free option closer to your delivery address. In a small number of cases, customers may see a $1 fee.
For customers who prefer to choose a packaged drop-off option, that choice will remain in addition to other options, some of which may require a fee when a label-free, box-free option is available. All return options will be clearly shown in the Returns Center to ensure customers can select the available option that best suits their needs.
Customers can buy with confidence knowing Amazon has great selection, fast shipping, low prices, and easy, hassle-free returns.