Key takeaways
- FedEx Office locations across the U.S. now offer Amazon’s free, label-free, shipping box-free return option for eligible items.
- Other convenient drop-off locations include Whole Foods Market, The UPS Store, Kohl’s, and Staples, along with regional partners like Winn-Dixie, Save Mart, Goodwill, and more.
- Customers can complete a return without packaging or printing a label—just bring the item and a QR code to a participating location.
Amazon is making returns even easier.
Customers can now make free returns on eligible items with no shipping box, tape, or label needed at more than 10,000 drop-off locations across the United States. Our continued investment in the returns network and expanding partnerships means four out of five customers have a drop-off point within five miles of their home, making it easier than ever to complete a return at a convenient location.
Over 1,500 FedEx Office locations nationwide are the latest addition to Amazon’s growing network of return drop-off points, joining familiar locations like Whole Foods Market, The UPS Store, Kohl’s, and Staples.
“Convenience doesn’t end once you place your order,” said Gopal Pillai, vice president of Returns and Recommerce at Amazon. “We work hard to help customers find products they’ll love and use, but like any retailer, sometimes a return is needed—and when that happens, we want the experience to be seamless. We’re constantly working to make returns simpler, and bringing FedEx Office locations into our nationwide network is one more way we’re building a return experience that fits naturally into customers’ everyday lives.”
Making returns simple is an important part of the Amazon shopping experience. By expanding convenient drop-off locations, Amazon is helping customers save time and take care of returns as part of their everyday routines—without needing extra packaging or a printer at home.
For eligible items, starting a return is easy. Customers begin the return process in their Amazon account, choose a nearby drop-off location, and receive a QR code. They can then bring their unpackaged item and QR code to the selected location, where the item is scanned and prepared for shipping—no shipping box or label required.
Our free, no shipping box returns are available at the following locations:
FedEx Office
Running errands or shipping a package? FedEx Office locations nationwide now double as convenient drop-off points for eligible Amazon returns, making it easy to take care of a return while you’re already out and about.
Whole Foods Market
A trip to the grocery store doesn’t have to mean an extra stop for a return. Whole Foods Market stores offer free return drop-offs for eligible items, so customers can take care of a return while picking up groceries. Many locations have dedicated returns counters, and some feature self-service kiosks that let customers complete a return in 60 seconds or less.
The UPS Store
Many UPS Store locations also accept eligible Amazon returns, giving customers another convenient drop-off option. This option is free, unless there is another free option closer to your delivery address. In a small number of cases, customers may see a $1 fee.
Kohl’s and Staples locations
Kohl’s and Staples stores make it simple to drop off eligible returns during a regular shopping trip. If a participating location is nearby, it will appear as an option when starting a return.
Save Mart and Winn-Dixie
In select Save Mart stores in California and Nevada and Winn-Dixie stores in Florida, customers can take care of an eligible Amazon return as part of their usual grocery run.
Goodwill
In the greater Seattle area, eligible Amazon returns can also be dropped off at select Evergreen Goodwill locations.
All return options will be clearly shown in the Returns Center to ensure customers can select the available option that best suits their needs.
Prime members have access to free delivery on over 300 million items across 35 categories, all backed by Amazon’s A-to-z Guarantee, with tens of millions available for free Same-Day or Next-Day Delivery.
