For the past decade, Amazon has been pushing to automate office work under a program now known as Hands off the Wheel. The purpose was not to eliminate jobs but to automate tasks so that the company could reassign people to build new products—to do more with the people on staff, rather than doing the same with fewer people. The strategy appears to have paid off helping Amazon operating nimbly. As companies look at how to integrate increasingly powerful AI capabilities into their businesses, they’d do well to consider this example according to Alex Kantrowitz.
Trending news and stories
- Amazon increases planned investment in Louisiana to $18 billion, creating hundreds of jobs and strengthening local infrastructure
- How to use Amazon Locker, the free and convenient way to pick up packages securely outside of your home
- Everything you need to know about Prime Access: all of Prime, more than 50% off
- Amazon in the community: Here’s what’s happening in Seattle, Bellevue, and the Puget Sound
