We’re working hard every day to be the best place for people to have satisfying and fulfilling long-term careers. In 2020, Amazon promoted more than 35,000 Operations employees and we continue to invest in our people. Meet some of our recently promoted hourly employees and see how they reacted when they first heard the news.

Marta, newly-promoted Amazon Fresh zone lead

Franconia, Virginia

Congratulations, Marta

“I didn’t know where this job would take me. It’s led me to a great company and great people that I work with. [This promotion] means a lot.”—Marta

Marta started working with Amazon in 2020 as a Whole Foods shopper. She later became one of the first hourly employees at a new Amazon Fresh location, and soon after, her managers talked to her about growth opportunities and how her role could become a career. Marta expressed enthusiasm to move up to the next level, and her managers encouraged her to apply for a zone lead position.

Zone leads are the backbone of each department within the store, and we’re excited to see Marta thrive in this new role—as are her co-workers. They love being on the same shift with her because everything flows, everything works, and she always helps other employees.

“Our entire team is very excited about Marta getting promoted, because she totally deserves it. She really, really worked hard [at] learning about every department,” said Nellie, Marta’s manager. “Marta is always eager to learn about the dash cart, front end, customer service … she's a true team player.”

Tiana, newly-promoted fulfillment center area manager

Baltimore, Maryland

Congratulations Tiana

“[This promotion means] everything. She’s trying to stay and stick with Amazon. She says it’s going to take her places.”—Tambra, Tiana’s mother

Tiana just passed her five-year anniversary at Amazon. She started as an hourly employee packing customer orders and then moved to sorting, where she sorted items into customer orders. When she asked if she could learn something new, her managers moved her to problem solving, where she came up with solutions to challenges across departments in the fulfillment center. After about 18 months, she was promoted to be an outbound flow process assistant. As her manager Rob said, “Tiana pretty much controls the entire operation.”

Tiana recently applied for a promotion to an area manager, and to share the news that she earned the promotion, her team secretly planned a celebration. Her co-workers, managers, and even her family joined in on the surprise.

“When I tell you this girl goes above and beyond, she goes above and beyond for every single department,” said Sarah, one of Tiana’s co-workers. “She's always helpful, always happy, joyful, with smile on her face. [It’s a] super well-deserved [promotion].”

“At our fulfillment center, and really all of Amazon, we're committed to promoting compassionate leaders who have a people-first mentality, and Tiana certainly fits that mold,” Rob said. “That's going to be what leads her to be successful at the next level as well. I'm excited for what she does next.”