The journey of a package

We built the Amazon operations network from the ground up to ensure customers receive what they need, when they need it, wherever they are. From a veteran loading cargo into the belly of an Amazon Air aircraft, to the driver who delivers that familiar Amazon box, it's the people and partners across our operations network who make it all possible. Follow along as we introduce you to the Amazon all-stars who facilitate the journey of the package to ensure customer orders are fulfilled and delivered on time every single day.

Click on the blue squares to learn more.
Show Legend Hide Legend
The journey of a package
Journey of a package
An image of a man smiling for a selfie in his car. He is wearing the blue Amazon delivery vest.
Amazon’s last mile delivery network is powered by delivery drivers, many of whom are employed by our DSPs. There are more than 2,000 DSPs in the U.S., and they’ve created more than 115,000 jobs for delivery drivers.

Learn more about DSP drivers Wakie Medina and Jazlynn Trevino, who both serve their communities in extraordinary ways.
Journey of a package
A single person in a safety vest at work with Amazon
Veterans are a big part of our air cargo network, Amazon Air. Over 20% of Amazon Air employees are veterans, and Amazon has pledged to hire over 100,000 U.S. veterans and military spouses by 2024.

Meet Charlotte La Belle, veteran and Senior Operations Manager at the Amazon Air Hub in Northern Kentucky.
Journey of a package
a Black woman who is an Amazon employee looks at the camera. She is wearing a face mask.
There are hundreds of thousands of fulfillment center (FC) employees across the U.S. who work together to delight Amazon customers.

Meet five employees on different career paths across our network.
Journey of a package
Amazon employees who work on the middle mile, posing for the camera at work
More than 95,000 employees operate our network of more than 80 sort centers. They help sort customer packages and make the delivery process smooth for our delivery partners.

Meet Jasmin Honeywood, a Learning Ambassador at an Amazon sort center.
Journey of a package
An image of a Black woman who is leading a company that supports Amazon's middle and last mile logistics operations.
Amazon partners with thousands of small trucking businesses to haul loads for Amazon in between our customer fulfillment, air, sort center, and last mile delivery sites across the U.S.

Meet Ebony McKinkley, an Amazon Freight Partner whose business hauls freight for Amazon.
Journey of a package
Delivery Service Partner Cesar Hirsch, who leads a logistics company for Amazon and equestrian sports at the Tokyo Olympics.
Amazon employees and delivery partners across the U.S. enable the last mile of Amazon’s order fulfillment process. Our delivery partners include Amazon Flex drivers, Delivery Services Partners (DSPs), and external carrier partners like UPS and USPS.

Meet Amazon Delivery Service Partner Cesar Hirsch, who not only supports logistics for Amazon in his community, but also manages equestrian competitions in his spare time.