Update: Our holiday promotion has come to an end with millions of “thank yous” shared with drivers in the month of December. We are incredibly appreciative of the drivers who deliver for our customers every day and look forward to sharing more in 2024.
What is "Alexa, Thank My Driver?"
Since Amazon opened its digital doors in 1994, our selection has vastly grown alongside our ability to deliver packages quickly and conveniently. Delivery drivers are making this happen every day, but it’s more than just the packages that they deliver—they form relationships with customers, provide support to the community in tough moments, and sometimes play the role of the unexpected hero.
We’ve heard many examples of this through social media, emails, and phone calls, and when talking with friends and family. That’s why we developed the “Alexa, Thank My Driver” feature, which allows customers to directly thank drivers for making their deliveries. This feature is available to U.S. customers with an Alexa-enabled device (Echo, Echo Show), the Alexa app, on Amazon.com or in the Amazon mobile shopping app, making it easy to thank drivers in the U.S. anywhere.
How do I thank my driver with “Alexa, Thank My Driver?"
Any time a customer says “Alexa, thank my driver,” or searches “thank my driver” on Amazon.com or on the Amazon shopping app, the driver who completed their most-recent delivery will be notified of the customer’s appreciation. Customers can thank their driver via the feature all year round, and drivers are able to see the number of times they are thanked within their app.
The feature was first introduced during the holidays in 2022. Since then, Amazon customers have thanked their delivery drivers over 22 million times.
Can a customer thank the same delivery driver more than once?
A delivery driver can be thanked once per delivery.
Do I need an Alexa-enabled device to use this feature?
You can access this feature by utilizing the Amazon shopping app or anywhere you shop on Amazon.com. Just type “thank my driver” in the search portal anywhere you shop on Amazon.com.
What drivers qualify?
Only U.S. delivery drivers delivering Amazon packages are eligle to receive “thank yous” through this program. Those drivers include Delivery Service Partner (DSP) Delivery Associates, Amazon Flex delivery partners, and Hub Delivery Associates.
Throughout the years, Amazon has grown and invested in its last-mile delivery network, called Amazon Logistics, to create opportunities for hands-on entrepreneurs wanting to start and grow a business. The program is also available to independent contractors interested in being their own boss and supplementing their income. We remain committed to the people who help provide our customers a seamless delivery service, including Delivery Associates who work for one of Amazon’s DSPs; Amazon Flex delivery partners; and Amazon Hub Delivery Associates. All of those drivers are eligible to be thanked within this feature.
Now that it’s darker earlier, you can help keep delivery drivers safe by turning your outdoor lights on sooner, salting your driveway, and keeping your dogs inside. We are incredibly appreciative of the drivers who deliver for our customers every day. So, don’t forget to say, “Alexa, thank my driver” to show your appreciation for all the hard work that goes into delivering your packages.