Key takeaways
- Amazon earns Mental Health America's Platinum Bell Seal recognition for third consecutive year.
- Mental health benefits include 24/7 support through multiple channels for employees and families.
- Mental health training has reached more than 130,000 employees and 33,000 managers globally.
Amazon continues to expand its comprehensive mental health benefits for employees, their families, and their households, building on a long-standing commitment to employee well-being. In 2025, Amazon was honored for the third consecutive year by Mental Health America with the Platinum Bell Seal for Workplace Mental Health, the organization's highest level of recognition. This milestone underscores Amazon's investment in global mental health support, including expanded counseling access, digital tools, and strategic community partnerships in over 60 countries.
The platinum-level designation comes with standout scores across all evaluated categories, including workplace culture, benefits that support mental health, and holistic wellness at work, with a total score of 96%, more than double the national employer average.
The Bell Seal honor highlights Amazon's continued efforts to embed mental health into every aspect of the employee experience, from equipping leaders with training and tools to delivering accessible and clinically excellent care for employees and their families worldwide. This recognition stems from Amazon's numerous mental health-related benefits, the suite of mental health training and resources provided to employees, and free counseling sessions. Employees can also access mental health care 24/7. Amazon has designed these mental health benefits with simplicity in mind, allowing employees and their families to easily access support through multiple channels—including phone, video, in-person appointments, and self-service digital tools—all without complex approval processes or long waiting periods.
"Receiving the Platinum Bell Seal from Mental Health America for the third year in a row reflects the intentional work we've done to embed mental health into the fabric of our culture," said Dr. Chris DeCou, a licensed clinical psychologist and director of Amazon Health Benefits. "This recognition reinforces that we're delivering the resources our employees need to thrive—and it motivates us to keep raising the bar in how we support them and their families every day."
Amazon offers all employees and their families a range of tools to support their mental health and well-being every day. These include:
More free counseling via the Global Employee Assistance Program
Employees are now eligible to receive six free counseling sessions per issue per year via Amazon's Global Employee Assistance Program (EAP), 24/7 support and guidance from a licensed mental health provider, a dedicated Leader Portal for managers, and confidential services for employees and household members, regardless of health plan enrollment. Since 2022, this program has scaled to reach employees and families in more than 60 countries, with expanded support including live and self-guided programs, mental health and wellness coaching, and culturally resonant counseling and coaching resources.
Single Session Consultation
Amazon is leveraging cutting-edge science to reimagine mental health support. Our employee assistance program has partnered with Northwestern University's Lab for Scalable Mental Health, led by Dr. Jessica Schleider, to provide Amazon employees with 24/7 access to evidence-based therapy through Single Session Consultation (SSC). This innovative approach delivers meaningful support in just one 45-minute session.
Northwestern's team trained Amazon EAP clinicians to provide SSC, which offers structured skills, tools, and an action plan for managing anxiety and depression. Research shows SSC can deliver results comparable to traditional multi-session therapy, with 27% of participants experiencing meaningful relief from depression symptoms after a single session. For those needing additional support, SSC serves as an effective "jump start" to longer-term counseling available through Amazon's benefits. "We are on a journey to be the most scientific and technically proficient health benefits organization in the world," said Dr. DeCou. "Partnering with leading scientists to improve Amazon employees' lives is a crucial step toward realizing our vision of clinical excellence and real-world value for our employees."
24/7 support with Dario Mind and Dario Connect
Amazon employees in the U.S. and their household members have free, confidential access to Dario Mind (formerly Twill Therapeutics), a personalized digital application that offers live coaching sessions, mood tracking, and science-backed tools to manage stress and build resilience. This everyday opportunity to invest in mental health and well-being uses personalized digital tools, including an AI-powered assistant, to tailor content to each user's goals and preferences.
Dario Connect (formerly Twill Care) is a moderated, peer-led community where members can explore topics like mental health, chronic conditions, pregnancy, and women's health. These peer-based discussions are guided by licensed professionals, creating a safe and supportive space for shared learning and encouragement.
Resources to support employees' children
The U.S. Centers for Disease Control and Prevention estimates that one in five children has a diagnosed behavioral health need, and 80% are not getting the right care. To address this need, Amazon has partnered with Lyra in the U.S. and Workplace Options LLC in most other countries worldwide to provide Amazon employees and their household members with access to six free counseling sessions per issue per year for children and teens, delivered by providers specializing in pediatric mental health. Amazon employees and their household members in the U.S., and across the globe, now have added support for everyday mental health challenges many children and teens experience.
Updated mental health awareness training
Aligned to the World Health Organization guidance on manager mental health training, Amazon provides mental health awareness training to help managers know what to do and where to go for mental health questions and concerns. Our Amazon-built trainings help managers build empathy, confidence, and practical knowledge to connect Amazon employees with a range of helpful resources and on-demand support.
As of 2025, more than 130,000 employees and 33,000 managers across 57 countries have completed Amazon mental health training. These training sessions—offered live and on-demand—equip employees with the knowledge to recognize mental health concerns and navigate to resources with confidence.
Specialized substance use support and care
For employees enrolled in U.S. health plans and their eligible dependents age 15 and older, virtual clinic Pelago Health provides confidential, 24/7 virtual support for substance use challenges related to cannabis, alcohol, tobacco, and opioids—helping families navigate care with licensed specialists whenever they need it.
These mental health and well-being benefits are part of a comprehensive range of benefits that Amazon provides to employees. Those benefits include health insurance, financial benefits, paid time off, and more. Learn about Amazon's employee benefits.
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