How to use Amazon Locker: Free and secure package pickup system

This article was originally published on March 1, 2023 and updated on August 13, 2026 to include information about Amazon's expanded locker network on U.S. college campuses.

Key takeaways

Amazon Locker lets you send orders to a secure pickup location at no additional cost—with more than 25,000 locations across the U.S.
Amazon has expanded its locker network to more than 750 locations across more than 500 campuses nationwide, giving students a convenient way to pick up packages on their schedule.
Students can select a campus locker at checkout and receive pickup instructions when their order is ready—with the same three-day pickup window as any other locker location.

When you shop at Amazon, it’s easy to receive your purchases. Sometimes that means you might want your package delivered to an alternate location that’s not your home or business address.

Maybe your apartment building doesn’t have a mailroom or doorman, or you’d rather pick up the package on your way to another destination. Maybe you're a college student living in a dorm. Maybe you want to keep a gift as a surprise.

Whatever the reason, there’s an easy, convenient solution: Amazon Locker.

Amazon Locker allows you to send your Amazon orders to a secure pickup location that you can choose—with more than 25,000 locations across the U.S., including more than 750 locations across more than 500 college campuses nationwide. You can pick up your packages on your own time and rest easy knowing they’re safe in the meantime. Customers can ship to a locker at no additional cost.

If you’ve never used Amazon Locker, read on to learn how it works.

How does Amazon Locker work?

Getting set up on Amazon Locker takes just a few steps.

First, choose an Amazon Locker location near you. You can search by address or ZIP code to find a pickup location near you, and then add it to your address book. The page also contains operating hours and directions to find the locker. Alternatively, visit “Your Addresses” in your Amazon account, and add the Amazon Locker location to your address book from there.

When you check out your cart, make sure you’ve picked the Amazon Locker location. Then, wait for the delivery confirmation sent to your email. The email will contain simple instructions for how to open your locker and retrieve your package. You may need a code, barcode, or the Amazon Shopping app to open the locker. Visit the locker, pick up your package, and you’re done.

Keep in mind not all items are available for Amazon Locker pickup. For example, the product must weigh less than 10 pounds, have dimensions of less than 16 x 12 x 14 inches, and be sold or fulfilled by Amazon. (View the full list of eligibility requirements.) If your order is ineligible, then you will not be able to choose the Amazon Locker pickup option at checkout.

How long does Amazon Locker hold your item?

You have three calendar days to pick up your package from an Amazon Locker.

What happens if you don’t pick up your package in time?

If you don’t pick up your package within three days, Amazon will automatically return the item and refund you.

Amazon Locker accessibility features

Amazon offers accessibility features to accommodate all Amazon Locker users. All lockers include talking features, large and high-contrast text, and the ability to always choose lower locker slots (15 to 48 inches from the ground).

Can someone else pick up your package for you at an Amazon Locker?

Yes, you can have a friend, family member, or anyone else pick up your package for you. All you have to do is forward them the delivery confirmation email containing instructions.

Amazon Locker on college campuses

Amazon has expanded its locker network to more than 750 locations at colleges and universities across the U.S., spanning more than 500 campuses nationwide. Some campuses offer multiple pickup points, so students can choose the location that best fits into their day.

Students can have eligible orders delivered to a campus locker at no additional cost and pick them up on their schedule—after a study session, between classes, or the next day. Students and young adults ages 18–24 can also sign up for Prime for Young Adults to get all of Prime's benefits at 50% of the standard cost.

“College students are constantly on the move, and picking up a package should fit into their day—not the other way around,” said Viraj Chatterjee, vice president of Amazon Transportation. “Expanding Amazon Locker across college and university campuses nationwide puts secure package pickup directly into the flow of campus life.”

How to pick up a package at an Amazon Locker without your phone

You can pick up from an Amazon Locker without your phone if you write down the six-digit code from the confirmation email. However, keep in mind some lockers may require a barcode scan or use of the Amazon Shopping app, so it’s best if you have a phone with you when you pick up your package.

What happens if an Amazon Locker is full?

You are only able to see and select an Amazon Locker that currently has availability. If the Amazon Locker is full, you can select another location to ship your order.