Amazon offers several convenient options to help you with deliveries, login issues, payments, and more. You can work directly with a customer service agent via live chat or over the phone, or use our Customer Service page to troubleshoot the problem on your own.
To get started, go to the Customer Service page. From there, there are several ways to get help.
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1. Find resources to resolve the issue

Follow the prompts from the Customer Service page to find answers to help solve your issue. You can do things like track packages, schedule returns, and more, all from the Customer Service page.

2. Live chat with Amazon Customer Service

One of the resources you can access as you work through your issue on the Customer Service page is live chat. This feature connects you with a customer service agent to chat through your questions in real time.
If you’d prefer to go straight to live chat instead of working through your issue on the Customer Service page first, here’s how you can do it:
If you’re viewing the Customer Service page on desktop:
1. Click the button labeled “Help with something else” below the list of your previously ordered products.
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2. Click “Something else” from the list of options that pops up on your screen.
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3. Click “I need more help” on the next page, and the chat box will automatically pop up in a new window.
An image showing the process outlined above.
If you’re viewing the Customer Service page on the app:
1. Scroll down to the section that says “Something else" and tap “View all.”
An image showing the process outlined above.
2. Select “I need more help” from the bottom of the list, and a chat window will automatically pop up.
An image showing the process outlined above.

3. Live Call with Amazon Customer Service

If you prefer to speak to an Amazon Customer Service associate on the phone, you can follow the prompts on the Customer Service page or select “Request a phone call” from the customer service chat.
An image showing the process outlined above.

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