Amazon offers several convenient options to help you with deliveries, login issues, payments, and more. You can work directly with a customer service agent via live chat or over the phone, or use our Customer Service page to troubleshoot the problem on your own.

To get started, go to the Customer Service page. From there, there are several ways to get help.

From videos to e-books, shipping options, and so much more, here are some of our most popular benefits.

1. Find resources to resolve the issue

Follow the prompts from the Customer Service page to find answers to help solve your issue. You can do things like track packages, schedule returns, and more, all from the Customer Service page.

2. Live chat with Amazon Customer Service

One of the resources you can access as you work through your issue on the Customer Service page is live chat. This feature connects you with a customer service agent to chat through your questions in real time.

If you’d prefer to go straight to live chat instead of working through your issue on the Customer Service page first, here’s how you can do it:

If you’re viewing the Customer Service page on desktop:

1. Click the button labeled “Help with something else” below the list of your previously ordered products.

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2. Click “Something else” from the list of options that pops up on your screen.

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3. Click “I need more help” on the next page, and the chat box will automatically pop up in a new window.

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If you’re viewing the Customer Service page on the app:

1. Scroll down to the section that says “Something else" and tap “View all.”

An image showing the process outlined above.

2. Select “I need more help” from the bottom of the list, and a chat window will automatically pop up.

An image showing the process outlined above.

3. Live Call with Amazon Customer Service

If you prefer to speak to an Amazon Customer Service associate on the phone, you can follow the prompts on the Customer Service page or select “Request a phone call” from the customer service chat.

An image showing the process outlined above.

Amazon customer service FAQs

  • Is Amazon customer support 24/7?

    Representatives are available 24 hours, seven days a week to help answer your questions via phone or chat.
  • How do I connect with Customer Service support live?

    Please see instructions above on how to connect with a Customer Service team member via chat or phone.
  • What are tips for preparing before contacting Amazon customer service?

    Log in to your Amazon account. If you’re calling about a specific order, have your order information ready to reference. You can also stop by our Customer Service page for additional information regarding your inquiry before you call in or start a chat.

    Note: To ensure the security and privacy of your account, we need to speak with the account holder and verify some information so please have your account details to hand.

Get even more out of your Amazon shopping when you join Prime

Convenient customer service is just one of the many benefits of shopping on Amazon. U.S. Prime members enjoy a wide range of shopping, savings, and entertainment benefits.

Prime is savings, convenience, and entertainment in one single membership. More than 200 million paid Prime members in 25 countries around the world enjoy access to Amazon’s enormous selection, exclusive savings, exceptional value, and fast, free delivery. In the U.S., anyone can join Prime for $14.99 per month or $139 per year, or start a free 30-day trial if eligible and enjoy Prime Video, Amazon Music, Prime Gaming, RxPass, Grubhub+, Amazon Photos, Prime exclusive deals, and more. Additionally, college students can try Prime Student with a six-month trial, then just pay $7.49 per month, or $69 per year. Qualifying government assistance recipients can get Prime Access for $6.99 per month.

Get more information about Prime, including discounted memberships.