How to contact Amazon customer service: A complete guide

Amazon makes it easy to get help. Just head to the Customer Service homepage available on the mobile app or desktop whenever you need it.

Get convenient service, your way, 24/7

Sign in to Amazon to get started and unlock a simpler, faster way to take care of everything you need. You can find your recent Amazon activity organized in one easy-to-use place—always up to date and paired with tools that make managing your account effortless. Everything is personalized to your needs and designed so you can handle most tasks in minutes—often faster than starting a chat or call.

Just head to the Amazon Search bar and type in “customer service” to be on your way.

Amazon app interface showcasing Black Friday deals and product discounts. Animation is displaying how to find customer service support

Visit Customer Service to take actions such as:

Check the status of an order
Check the status of your refund
Review your digital content and subscription information
Take care of an issue
Troubleshoot your registered Kindle, Fire TV, or Echo device

Start your journey with the Customer Service homepage. If you’ve explored your options and still need help, Customer Service has you covered. You can connect with a friendly Customer Service associate 24/7 to solve any issue, large or small. With a quick online chat or phone call, they can answer your questions, help troubleshoot issues with your Amazon devices, and more.

Don’t have an Amazon account yet? Check out the Help library for answers to your questions. Visit the Customer Service homepage and scroll to browse help topics.

On this page, discover how to:

Explore your Prime membership: Manage your membership, take advantage of Prime benefits, and check your payment settings.
Return an item: Return purchased items or gifts, and track your returns.
Keep track of payments: Find all your transactions, check your Gift Card balance, and manage payment methods.

You will also find quick answers to common questions:

Does Amazon do price matching? We constantly evaluate Amazon’s prices to offer customers low, competitive prices every day. As a result, we don’t offer price matching.
What do I do if my delivery is late? Customer Service can help you track your order and resolve shipping delays.
How do I check my refund status? Find out when to expect your refund.
How do I claim a deal? Get the most savings with simple directions for claiming deals and promotion when placing your order.

Get even more out of your Amazon shopping when you join Prime

Convenient customer service is just one of the many benefits of shopping on Amazon, and Prime members in the U.S. enjoy a wide range of shopping, savings, and entertainment benefits.

Prime is savings, convenience, and entertainment in one single membership. More than 200 million paid Prime members in 25 countries around the world enjoy access to Amazon’s enormous selection, exclusive savings, exceptional value, and fast, free delivery. In the U.S., anyone can join Prime for $14.99 per month or $139 per year, or start a free 30-day trial if eligible and enjoy Prime Video, Amazon Music, Prime Gaming, RxPass, Grubhub+, Amazon Photos, Prime exclusive deals, and more.

Additionally, college students can try Prime for young adults with a six-month trial, then just pay $7.49 per month, or $69 per year. Qualifying government assistance recipients can get Prime Access for $6.99 per month.

Get more information about Prime, including discounted memberships.