Collaborative robots and new technology help sort and move billions of products and packages each year, improving employee safety across our operations network. These automation systems, along with advances in AI, help our employees as they deliver safely and quickly for customers. Many new categories of jobs now exist at Amazon because of the technology we've deployed at our sites.
We partner with a network of delivery businesses (Delivery Service Partners), independent contractors (Amazon Flex), and small business owners, like coffee shops or florists (Hub Delivery) to deliver millions of packages to our customers each day.
Any business can now move, store, and deliver everything from raw materials to finished products using the same supply chain that supports Amazon and its independent selling partners.
Same-Day Delivery brings millions of eligible products to customers' doors within hours, from fresh groceries and prescriptions to everyday essentials, electronics and home goods. Customers can also choose 1-hour or 3-hour delivery windows on eligible items for even greater speed and convenience. We're continuing to expand fast, convenient delivery to more customers, including those in rural communities, helping them save time, skip trips to the store and get what they need when they need it.
Prime Air is Amazon’s drone delivery service, bringing popular everyday items to customers’ doors in as fast as 30 minutes. Integrated into sites across Amazon’s delivery network, Prime Air offers ultrafast delivery on up to millions of items. The service operates under FAA authorization, including approval to fly Beyond Visual Line of Sight, enabling drones to safely serve more customers.
Amazon Now delivers thousands of products, including fresh groceries, household essentials, and locally relevant items, in around 30 minutes or less. By bringing products closer to customers, Amazon Now makes it easier to get last-minute necessities and unexpected needs delivered almost immediately, complementing Amazon’s Same-Day, 1-hour, 3-hour, and Prime Air delivery options.
We support customers around the globe, advocating for them through phone, email, and chat services 24/7. We also build world-class systems and innovative self-service solutions that are used by millions of customers each day on Amazon’s websites, shopping apps, and through Amazon’s family of digital products such as Kindle, Echo, and Alexa.
Anyone can schedule a free in-person tour at more than 50 sites across 12 countries.
Latest Operations and Logistics news
Eyes up, hands free, information right where and when it’s needed. That’s what Amazon’s smart delivery glasses makes possible for drivers.
From real-time tracking to Ring alerts, here's what you can do to help protect your deliveries.
Amazon Supply Chain Services customers who enroll in Multichannel Fulfillment, along with merchants already using MCF, can now add the Prime badge and delivery to their websites and separately save 15-25% on fulfillment fees.
Prime Air delivers millions of items in as fast as 30 minutes and will reach communities with tens of millions of customers by year-end.
The Prime Air site in Darlington, England is the first of its kind outside of the U.S.
From air-conditioned vans to advanced hydration systems, Amazon invests in keeping employees and delivery drivers safe in hot weather.
Here’s how Amazon fulfillment centers and delivery stations prepare for big shopping events.
Amazon unveiled a next-generation Proteus robot and more ultra-fast delivery options, plus a European fulfillment workforce expansion.
